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FAQ

Questions about IDTECK products? Search what you are looking for here.
FAQ section provides questions and answers to frequently asked questions.

IDTECK has designed online ordering system to make the ordering process as smooth as possible so that our customers can order IDTECK’s products with ease and with convenience.

   
To order IDTECK’s products, please do the following:
1. Log in with your account (email ID) and password
2. Go to “My Page” on the top of the main page 
3. Click "Commerce > Purchase Order > Product Register"
4. Click the “Next” button when you have completed your order on the Purchase Order page
 
More detailed benefits for you:
- Purchase Order: You do not need to send the P/O by email or fax to us.  Just click to order our products
- Purchase Order List: Check your order list (which shows the status) of what you have registered
- Order Acknowledgement List: Check your previous IDTECK purchase orders
- Shipment Schedule: Check your shipping schedule of your order 

 

In IDTECK’s website, a company will be given an administrator account.  This account will be used to correspond in a company-to-company relationship.
The first approved user from the company will be assigned as the administrator of the company.
When you join as an IDTECK member, please check if your company already has an administrator account. 
If your company has an administrator account, you can ask him/her to create you an account ID 
 

To do this:
 
 
1. Log in with the administrator account manager’s email ID and password
2. Go to “My page” on the top of the main page 
3. Click "My Account -> User Management"

 
The administrator can be changed by giving administrator rights to the new users of company. 

No. You can do your business as you have done. You just can increase your marketability with adding our product lines.

If you are looking for one of our distributors near you, please click here

Basically, we do not give exclusivity to any applicant. However, it you are able to commit a certain amount of sales volume, we may consider internally. Before you asked about exclusivity, please send your company profile and sales plan with volume. Volume must indicated by quantity, not $ value. Please, contact our sales representative for details.

Basically, IDTECK deals with authorized distributors only. However, IDTECK will sell product to every customer for a certain time to give time for field test. Eventually, only authorized distributor can handle our products.

To begin with, all of the IDTECK readers and cards are warranted for life against defects in materials and workmanship. Additionally, all of the IDTECK readers that we sell have passed the rigorous tests required for. These tests include transient voltage tests, material durability and corrosion tests, moisture, humidity and extreme temperature tests, and endurance testing.

Grounding is critical for proper operation of the reader. When installing the reader, it is crucial to ensure that the earth ground is the best ground available. If you elect to use the AC mains ground, conduct a test by measuring its resistance relative to a known good ground, such as a cold water pipe or steel structure that is in direct contact with the ground. The resistance should be less than 50 ohms. If you find that the AC mains do not provide adequate earth ground, try using a solid connection to a cold water pipe.

For multiple reader installation, it is critical that all readers can be connected to the same grounding system. Using different grounding systems will create secondary current paths or ground loops that can affect performance and cause damage to the reader.

The operating frequency of a typical switching power supply ranges from 15 KHz to 50 KHz, and will usually generate wideband switching noise, plus some of its harmonics may fall on or near 125 KHz, the operating frequency of the reader. Therefore, Avoid using a switching power supply at all times. Also, Avoid using a single power supply for the reader and the magnetic lock. Doing so will affect reader operation and can damage the reader.

  • Make sure that the supply voltage of the reader is within specification. As a rule of thumb, higher supply voltage (not to exceed 12V) results in longer read range but at the expense of higher power consumption.
  • When using an external power supply, always use a linear power supply, do not use a switching power supply.
  • Use cables with over-all shield (Screen).
  • For best results, run the cable in an individual conduit with a minimum 12 inches distance from AC power, computer data cables and cables for electrical locking devices.
  • Use recommended cable. Do not use any un-shielded "Twisted Pair" type cable.
  • Use the largest wire gauge possible.
  • Use a dedicated and linearly regulated power supply, where applicable.
  • Use Single Point Grounding (Earthing). No ground loops. 

If the reader is not installed properly, the performance will be degraded or more seriously the reader may be damaged. The following is a list of installation procedures that should be followed during installation:

  • Read the installation and operation manual first and follow the specifications in the appropriate installation manual to avoid unnecessary disasters.
  • Always conduct a site survey before starting installation, avoid any possible sources of interference.
  • Do not install the reader near EMI noise source locations or in the vicinity of sources where broadband noise may exist. Examples of broadband noise sources are motors, pumps, generators,  DC-AC or DC-AC converters, non-interruptible power supplies, AC switching relays, light   dimmers, CRT's, induction heaters etc.
  • Do not put the reader wiring bundle together in one conduit with the AC power cables, lock power, and other signal wiring.
  • Keep all the reader wiring at least 12 inches (30 cm) away from all other wiring, which include but are not limited to, AC power, computer data wiring, telephone wiring and wiring to electrical locking devices.
  • Do not install the reader within 12 inches (30 cm) of a computer CRT terminal.

IDTECK welcomes all appliers for our distributor. If you are interested in distributorship, please visit Application site or email to Q&A 
Please, give details about your company and sales plan. Our sales representative will contact you with in 24hrs.

Read range, or the maximum distance away from the reader at which a card/tag may be read, is generally a function of the antenna size and its inductance resonate (for low frequencies) to the capacitor within the reader and the tag for a given operating frequency. Larger antenna in area measurement of reader & tag, higher voltage and/or better resonate to the operating frequency usually provide greater read range.

To measure the read range between a reader and card, grasp the card by the corner or near the slot and move the card slowly toward the reader, with the card surface parallel to the reader, until a BEEP occurs. The BEEP indicates that the reader detects and reads the card. In order to read again, the card must be fully withdrawn from the reader. read field and then re-approached again. During normal operation, the card can be presented at any angle relative to the reader, however this will result in slight variation of read range.

Note: Do not "wave" the card in front of the reader. "Waving" the card in front of the reader may cause diminished read range.

A typical proximity system consists of three components an interrogator or reader, a transponder or card and a data processing panel and/or computer combination. Most RFID readers have an internal micro-controller, a transmitter, a receiver and a shared transmit/receive antenna. The card is usually passive (without an internal battery) and consists of an antenna and a RFID ASIC (Application Specific Integrated Circuit). During operation, the transmitter sends out an electromagnetic wave to establish a zone of surveillance. When a card enters this zone, the electromagnetic energy from the reader begins to energize the IC in the tag. Once the IC is energized, it goes through an initialization process and begins to broadcast its identity. This process utilizes a low energy, back-scattering technology that selectively reflects or back-scatters the electromagnetic energy back to the reader. The receiving circuits in the reader sense and decode this back-scattered signal and then determine the identity of the tag.

Read range, or the maximum distance away from the reader at which a card/tag may be read, is generally a function of the antenna size within the reader and the tag for a given operating frequency. Larger readers and/or larger tags usually have greater read range.

RFID (Radio frequency identification) is a data communication method for remotely storing and retrieving data between a Reader and a Card / Tag. The communication distance range from a couple inches to many meters.

The principal of operation of Radio Frequency Identification (RFID) readers or proximity readers is that they use radio frequency to identify, locate and track people and/or objects that carry the appropriate transponders. Proximity readers can work in non line of sight situations, darkness, bright sunlight or through dirt, rime and smudges.

Tel

02-2659-0055

FAX

02-2659-0086

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