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FAQ
Questions about IDTECK products? Search what you are looking for here.
FAQ section provides questions and answers to frequently asked questions.
How do I order IDTECK's products through the website?
IDTECK has designed online ordering system to make the ordering process as smooth as possible so that our customers can order IDTECK’s products with ease and with convenience.
3. Click "Commerce > Purchase Order > Product Register"
How can I get my own account ID if my company has an administrator account.
To do this:
3. Click "My Account -> User Management"
I have carried many other different products from other companies. Should I stop these products to carry your product?
No. You can do your business as you have done. You just can increase your marketability with adding our product lines.
Do you have any distributor in my territory?
If you are looking for one of our distributors near you, please click here
What is required for me to be the exclusive distributor in my territory?
Basically, we do not give exclusivity to any applicant. However, it you are able to commit a certain amount of sales volume, we may consider internally. Before you asked about exclusivity, please send your company profile and sales plan with volume. Volume must indicated by quantity, not $ value. Please, contact our sales representative for details.
May I distribute your product without agreement?
Basically, IDTECK deals with authorized distributors only. However, IDTECK will sell product to every customer for a certain time to give time for field test. Eventually, only authorized distributor can handle our products.
How do I know that the IDTECK readers will work once I buy them?
To begin with, all of the IDTECK readers and cards are warranted for life against defects in materials and workmanship. Additionally, all of the IDTECK readers that we sell have passed the rigorous tests required for. These tests include transient voltage tests, material durability and corrosion tests, moisture, humidity and extreme temperature tests, and endurance testing.
What is the appropriate grouding?
Grounding is critical for proper operation of the reader. When installing the reader, it is crucial to ensure that the earth ground is the best ground available. If you elect to use the AC mains ground, conduct a test by measuring its resistance relative to a known good ground, such as a cold water pipe or steel structure that is in direct contact with the ground. The resistance should be less than 50 ohms. If you find that the AC mains do not provide adequate earth ground, try using a solid connection to a cold water pipe.
For multiple reader installation, it is critical that all readers can be connected to the same grounding system. Using different grounding systems will create secondary current paths or ground loops that can affect performance and cause damage to the reader.
What is proper power supply?
The operating frequency of a typical switching power supply ranges from 15 KHz to 50 KHz, and will usually generate wideband switching noise, plus some of its harmonics may fall on or near 125 KHz, the operating frequency of the reader. Therefore, Avoid using a switching power supply at all times. Also, Avoid using a single power supply for the reader and the magnetic lock. Doing so will affect reader operation and can damage the reader.
What are the general rules of reader installation practices?
- Make sure that the supply voltage of the reader is within specification. As a rule of thumb, higher supply voltage (not to exceed 12V) results in longer read range but at the expense of higher power consumption.
- When using an external power supply, always use a linear power supply, do not use a switching power supply.
- Use cables with over-all shield (Screen).
- For best results, run the cable in an individual conduit with a minimum 12 inches distance from AC power, computer data cables and cables for electrical locking devices.
- Use recommended cable. Do not use any un-shielded "Twisted Pair" type cable.
- Use the largest wire gauge possible.
- Use a dedicated and linearly regulated power supply, where applicable.
- Use Single Point Grounding (Earthing). No ground loops.
What are the trap during installation ?
If the reader is not installed properly, the performance will be degraded or more seriously the reader may be damaged. The following is a list of installation procedures that should be followed during installation:
- Read the installation and operation manual first and follow the specifications in the appropriate installation manual to avoid unnecessary disasters.
- Always conduct a site survey before starting installation, avoid any possible sources of interference.
- Do not install the reader near EMI noise source locations or in the vicinity of sources where broadband noise may exist. Examples of broadband noise sources are motors, pumps, generators, DC-AC or DC-AC converters, non-interruptible power supplies, AC switching relays, light dimmers, CRT's, induction heaters etc.
- Do not put the reader wiring bundle together in one conduit with the AC power cables, lock power, and other signal wiring.
- Keep all the reader wiring at least 12 inches (30 cm) away from all other wiring, which include but are not limited to, AC power, computer data wiring, telephone wiring and wiring to electrical locking devices.
- Do not install the reader within 12 inches (30 cm) of a computer CRT terminal.
How can I distribute your products.
IDTECK welcomes all appliers for our distributor. If you are interested in distributorship, please visit Application site or email to Q&A
Please, give details about your company and sales plan. Our sales representative will contact you with in 24hrs.
How is read range measured?
Read range, or the maximum distance away from the reader at which a card/tag may be read, is generally a function of the antenna size and its inductance resonate (for low frequencies) to the capacitor within the reader and the tag for a given operating frequency. Larger antenna in area measurement of reader & tag, higher voltage and/or better resonate to the operating frequency usually provide greater read range.
To measure the read range between a reader and card, grasp the card by the corner or near the slot and move the card slowly toward the reader, with the card surface parallel to the reader, until a BEEP occurs. The BEEP indicates that the reader detects and reads the card. In order to read again, the card must be fully withdrawn from the reader. read field and then re-approached again. During normal operation, the card can be presented at any angle relative to the reader, however this will result in slight variation of read range.
Note: Do not "wave" the card in front of the reader. "Waving" the card in front of the reader may cause diminished read range.
How does a Proximity systems work?
A typical proximity system consists of three components an interrogator or reader, a transponder or card and a data processing panel and/or computer combination. Most RFID readers have an internal micro-controller, a transmitter, a receiver and a shared transmit/receive antenna. The card is usually passive (without an internal battery) and consists of an antenna and a RFID ASIC (Application Specific Integrated Circuit). During operation, the transmitter sends out an electromagnetic wave to establish a zone of surveillance. When a card enters this zone, the electromagnetic energy from the reader begins to energize the IC in the tag. Once the IC is energized, it goes through an initialization process and begins to broadcast its identity. This process utilizes a low energy, back-scattering technology that selectively reflects or back-scatters the electromagnetic energy back to the reader. The receiving circuits in the reader sense and decode this back-scattered signal and then determine the identity of the tag.
Read range, or the maximum distance away from the reader at which a card/tag may be read, is generally a function of the antenna size within the reader and the tag for a given operating frequency. Larger readers and/or larger tags usually have greater read range.
What is RFID ?
RFID (Radio frequency identification) is a data communication method for remotely storing and retrieving data between a Reader and a Card / Tag. The communication distance range from a couple inches to many meters.
The principal of operation of Radio Frequency Identification (RFID) readers or proximity readers is that they use radio frequency to identify, locate and track people and/or objects that carry the appropriate transponders. Proximity readers can work in non line of sight situations, darkness, bright sunlight or through dirt, rime and smudges.
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